Step 1
Remove the dongle from the computer, then follow the below instructions for the relevant operating system that you are using on your computer.
Windows XP
Start > My Computer > C: (if root Windows drive) > Documents and settings > All users > Application Data > Microsoft > Network > Connections > Pbk
Windows Vista / 7
Start > Computer > C: (if root Windows drive) > Users > (windows login username) > AppData > Roaming > Microsoft > Network > Connections > Pbk
At this point if you have been able to find the correct folder then skip to step 3.
Step 2
If “Application Data/AppData” folder is not there then it is hidden by the Operating System.
To un-hide the folder, follow the below instructions for the relevant operating system that you are using on your computer.
Windows XP
Start > My Computer > Tools (at the top) > Folder Options > View tab > Put a green dot (i.e. Click) next to “View hidden files and folders” > Apply > OK
Windows Vista / 7
Start > Computer > Tools (at the top – if its not there press the “Alt” button once to make it appear) > Folder Options > View tab > Put a green dot (i.e. Click) next to “View hidden files and folders” > Apply > OK
Step 3
Once in the correct location for the relevant operating system, look for and delete the “Rasphone.pbk” file.
Step 4
Reboot the PC, plug the dongle back into the computer and try connect to the internet again using the software you was supplied with or have download from your operators website for the dongle.
Step 5
If the above does not resolve the problem try the following for the relevant operating system that you are using on your computer.
Windows XP (Category View)
Start > Control Panel > Performance and Maintenance > Administrative Tools > Services.
Windows XP (Classic View)
Start > Control Panel > Administrative Tools > Services.
Windows Vista / 7 (Category View)
Start > Control Panel > System and Security > Administrative Tools > Services.
Windows Vista / 7 (Classic View)
Start > Control Panel > Administrative Tools > Services.
Once you have the services window open then please follow the next few steps.
- Scroll to the service named “Remote Access Connection Manager” If status shows as “Started” then go no further as this will not solve the issue, other troubleshooting avenues must be explored, I have yet to see this as being started and a user having the connection terminated error. If its not showing as started continue with the next steps.
- Right-click it and select “Properties”.
- Click “General” and select “Manual” in the start-up type.
- Click “Start” and then “OK”.
If the service cannot be started, please start the below services first and ensure their start-up values are the same as those given beside:
- Remote Procedure Call (RPC) – Automatic
- Plug and Play – Automatic
- Telephony – Manual
The above three services must be started in order for the “Remote Access Connection Manager” to start. Now go back to the “Remote Access Connection Manager” in services and try and start this again, should it now start plug the dongle back into the computer and try and connect to the internet again with the software you was supplied with or have download from your operators website for the dongle.
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